PRIVACY POLICY

LuxVista Cleaning - Privacy Policy

Last Updated: April 2026

At LuxVista Cleaning (LUXVISTA LLC), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

1. INFORMATION WE COLLECT

Personal Information You Provide:

When you contact us or book a service, we may collect:

  • Name

  • Phone number

  • Email address

  • Property address (service location)

  • Billing address (if different from service location)

  • Payment information (credit card details, Venmo/Zelle account info)

  • Property details (size, condition, special requests)

  • Access instructions (lockbox codes, gate codes, parking information)

Information Collected Automatically:

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on our site

  • Referring website

  • General location data (city/state level)

Cookies:

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences

  • Understand how you use our website

  • Improve site functionality

You can disable cookies in your browser settings, though this may limit some website features.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Provide Services:

  • Schedule and complete cleaning services

  • Communicate with you about appointments

  • Process payments

  • Send invoices and receipts

  • Provide customer support

Business Operations:

  • Improve our services

  • Maintain quality control

  • Train our staff

  • Respond to inquiries and quote requests

  • Send service reminders and confirmations

Marketing (With Your Consent):

  • Send promotional emails about our services

  • Share updates and special offers

  • Request reviews or testimonials

You can opt out of marketing communications at any time by:

3. HOW WE SHARE YOUR INFORMATION

We Do NOT Sell Your Information:

LuxVista Cleaning does not sell, rent, or trade your personal information to third parties.

We May Share Information With:

Service Providers:

  • Payment processors (for credit card transactions)

  • Email service providers (for communications)

  • Scheduling software providers

  • Accounting software providers

These third parties are bound by confidentiality agreements and are only permitted to use your information to provide services to us.

Legal Requirements:

We may disclose your information if required by law, such as:

  • In response to a subpoena or court order

  • To comply with legal processes

  • To protect our rights or property

  • To ensure safety or prevent fraud

Business Transfers:

If LuxVista Cleaning is sold or merged with another company, your information may be transferred to the new owner. You will be notified of any such change.

4. PAYMENT INFORMATION SECURITY

Payment Processing:

We accept payments via:

  • Credit/debit cards

  • Zelle

  • Venmo

  • Cash

Credit Card Security:

Credit card transactions are processed through secure, encrypted payment gateways. We do not store complete credit card numbers on our systems. Payment processors we use are PCI-DSS compliant and follow industry-standard security practices.

Digital Payments:

For Zelle and Venmo payments, we only collect the transaction ID and confirmation for our records. Your banking information remains with the payment platform.

5. DATA RETENTION

How Long We Keep Your Information:

  • Active Clients: We retain your information for as long as you are an active client

  • Past Clients: We keep records for 7 years for accounting, tax, and legal purposes

  • Marketing Lists: If you opt into marketing, we keep your contact information until you unsubscribe

  • Website Data: Analytics and website usage data is retained for 2 years

Deletion Requests:

You can request deletion of your personal information by contacting us. Note that we may need to retain certain information for legal or accounting purposes even after your request.

6. YOUR PRIVACY RIGHTS

You have the right to:

Access Your Information: Request a copy of the personal information we have about you

Correct Your Information: Update or correct inaccurate information

Delete Your Information: Request deletion of your personal information (subject to legal retention requirements)

Opt Out of Marketing: Unsubscribe from promotional emails and communications

Object to Processing: Object to how we use your information in certain circumstances

To exercise these rights, contact us at:

We will respond to your request within 30 days.

7. SECURITY MEASURES

How We Protect Your Information:

We implement reasonable security measures to protect your personal information from unauthorized access, including:

  • Secure, password-protected systems

  • Encrypted data transmission (SSL/TLS)

  • Limited employee access to personal information

  • Regular security reviews

No System is 100% Secure:

While we take reasonable precautions, no internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of your information.

8. CHILDREN'S PRIVACY

LuxVista Cleaning does not knowingly collect personal information from children under 13. Our services are intended for adults booking cleaning services for properties. If we learn we have collected information from a child under 13, we will delete it immediately.

9. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites (such as our social media profiles or payment platforms). This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies.

Our Social Media:

When you interact with us on social media, your data is also subject to that platform's privacy policy.

10. CALIFORNIA RESIDENTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request details about the personal information we collect and how we use it

Right to Delete: Request deletion of your personal information

Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)

Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights

To exercise these rights, contact us at info@luxvistacleaning.com or (425) 952-9158.

11. WASHINGTON STATE RESIDENTS

Washington State residents have rights under state privacy laws, including:

  • The right to access personal information we hold about you

  • The right to correct inaccurate information

  • The right to request deletion of your information

To exercise these rights, contact us at info@luxvistacleaning.com.

12. PHOTOGRAPHY AND MARKETING USE

Before-and-After Photos:

We may take photos of properties before and after cleaning for:

  • Quality control and training

  • Marketing materials (website, social media, advertising)

What We Include:

  • Photos will not include personal belongings

  • We will not share property addresses or identifying details

  • Photos focus on our cleaning work, not the property itself

Opting Out:

If you prefer we do not photograph your property, please notify us before service. If you prefer existing photos not be used for marketing, contact us and we will remove them.

Client Testimonials:

If we request a testimonial or review, we will only use it publicly with your permission. You may request to remain anonymous or use only your first name.

13. PHONE AND EMAIL COMMUNICATIONS

Recording Calls:

Phone calls to and from LuxVista Cleaning may be recorded for:

  • Quality assurance

  • Training purposes

  • Dispute resolution

You will be notified if a call is being recorded.

Email Communications:

Emails you send to us may be stored for record-keeping and customer service purposes.

Text Messages:

If you provide your mobile number, we may send:

  • Appointment confirmations

  • Service reminders

  • Access instructions

  • Follow-up messages

You can opt out of text messages by replying "STOP" to any text message.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

  • We will update the "Last Updated" date at the top of this policy

  • Significant changes will be communicated via email or website notice

  • Continued use of our services after changes constitutes acceptance of the updated policy

15. CONTACT US

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

LuxVista Cleaning (LUXVISTA LLC)

We will respond to privacy inquiries within 30 days.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Clean spaces, fresh starts.