TERMS & CONDITIONS

LuxVista Cleaning - Terms of Service

Last Updated: April 2026

By booking a cleaning service with LuxVista Cleaning (LUXVISTA LLC), you agree to the following terms and conditions. Please read carefully before scheduling your service.

1. SERVICES PROVIDED

LuxVista Cleaning specializes in cleaning vacant properties only. Our services include:

  • Move-in and move-out cleaning

  • Post-construction cleaning

  • Commercial and office cleaning

We do NOT provide:

  • Occupied home cleaning

  • Recurring residential cleaning for occupied spaces

  • Cleaning services for properties with tenants or residents present

2. SERVICE AREA

We serve Kirkland, Bellevue, Redmond, and the greater Seattle area in Washington State.

3. PRICING & PAYMENT

Pricing:

  • Pricing is based on property size and condition as outlined on our website

  • All quotes are estimates until a walkthrough is completed

  • Properties requiring additional work beyond standard scope may be subject to a dirty unit surcharge of $75-$200

  • Overage charges of $0.35/sq ft apply to properties exceeding the base square footage for their unit type

Payment Terms:

  • Payment is due in full upon completion of service

  • We accept Zelle, Venmo, cash, and credit/debit cards

  • Invoices will be sent via email after service is completed

Property Manager Contracts:

  • Contract pricing available for recurring turnovers (10-15% discount)

  • Payment terms negotiable for established accounts

4. BOOKING & SCHEDULING

Scheduling:

  • Services must be scheduled in advance by phone, email, or through our website contact form

  • We will confirm your appointment within 24 hours of your request

  • Arrival windows are +/- 1 hour from scheduled time to account for traffic and previous job completion

Vacant Property Requirement:

  • Properties must be completely vacant and empty for move-out cleanings

  • Appliances (ovens, refrigerators, dishwashers) must be emptied before our arrival

  • Cabinets and drawers must be emptied for interior cleaning to be completed

  • If we arrive and the property is not vacant as agreed, we reserve the right to reschedule or adjust pricing accordingly

5. CANCELLATIONS & RESCHEDULING

Client Cancellations:

  • Cancellations must be made at least 24 hours before scheduled service time

  • Cancellations made less than 24 hours before service will incur a $75 cancellation fee

  • Notice must be given by phone call, email, or text message (not by telling crew members on-site)

Rescheduling:

  • Services may be rescheduled free of charge if notice is given 24+ hours in advance

  • Last-minute reschedules (under 24 hours) will be treated as cancellations and subject to the $75 fee

LuxVista Cancellations:

  • We reserve the right to cancel or reschedule service due to unsafe conditions, lack of property access, utility shutoffs, or other unforeseen circumstances

  • Clients will be notified immediately and service will be rescheduled at no charge

6. ACCESS TO PROPERTY

Client Responsibilities:

  • Client must provide access to the property (lockbox code, key, building access, etc.)

  • Water and electricity must be turned on and functional

  • Property must be safe to enter and clean

Lockouts:

  • If our team cannot access the property at the scheduled time due to client error (wrong code, no key provided, etc.), the service will be rescheduled

  • A $75 lockout fee will apply unless the issue is resolved within 15 minutes of scheduled arrival time

7. SCOPE OF WORK

What's Included: Our standard move-out cleaning includes all items listed on our website service pages, including:

  • Kitchen: interior/exterior appliances, cabinets, drawers, countertops, floors

  • Bathrooms: tubs, showers, toilets, sinks, mirrors, floors

  • Living areas: interior windows, blinds, baseboards, closets, floors, ceiling fans, light fixtures

What's NOT Included:

  • Interior of fireplaces

  • Full wall washing (we spot-clean minor scuffs only)

  • Unfinished spaces (basements, attics, crawl spaces)

  • Garages, patios, decks, and exterior surfaces

  • Biohazards (mold, sewage, animal waste)

  • Windows that cannot be safely reached with a standard 6-foot step ladder

  • Moving furniture or appliances

  • Carpet shampooing or steam cleaning

  • Exterior windows

  • For safety and insurance reasons, our team does not move heavy furniture or appliances. If you would like areas behind appliances cleaned, please arrange to have them moved prior to our arrival.

Working at Heights: For safety reasons, our team does not work higher than two rungs on a standard step ladder. Any cleaning requiring work beyond this height will not be completed.

8. QUALITY GUARANTEE

Our Commitment: We stand behind our work. If you are not satisfied with any aspect of your cleaning, please contact us within 24 hours of service completion.

Re-Clean Policy:

  • We will return to address any missed areas or issues at no additional charge if notified within 24 hours

  • You must provide specific details and photos of areas requiring attention

  • Re-cleans will be scheduled within 24-48 hours of your notification

  • Areas not reported within 24 hours will not be eligible for free re-clean

No Refunds: We do not offer refunds. Our quality guarantee is fulfilled through re-cleaning services as described above.

9. LIABILITY & DAMAGES

Our Insurance: LuxVista Cleaning is fully licensed, bonded, and insured. We carry $1,000,000 per occurrence / $2,000,000 aggregate general liability insurance.

Damage Claims:

  • If something is damaged during our service, we will notify you immediately

  • All damage claims must be reported within 24 hours of service completion

  • We reserve the right to repair or replace damaged items at our discretion

  • Claims require photographic evidence and proof of value

  • One-of-a-kind or antique items require appraisal documentation for settlement

Client Responsibilities:

  • Secure all valuables, cash, jewelry, and personal items before our arrival

  • Remove fragile or irreplaceable items from areas being cleaned

  • Ensure wall hangings are properly secured with appropriate hardware (we are not liable for items hung with tape, pushpins, or inadequate fasteners)

Limitations:

  • Our liability is limited to the cost of the cleaning service or the repair/replacement value of the damaged item, whichever is less

  • We are not responsible for pre-existing damage, wear and tear, or damage that occurs after our team has left the property

  • We are not responsible for items left in the property (trash, belongings, etc.) after cleaning is complete

Theft Claims: If you suspect theft, you must file a police report and provide us with the report number within 24 hours. We will fully cooperate with any investigation.

10. HEALTH & SAFETY

Hazardous Conditions: We reserve the right to refuse service or stop work if we encounter:

  • Mold, sewage, or biohazards

  • Pest infestations (bedbugs, fleas, roaches, rodents, etc.)

  • Hoarding conditions

  • Unsafe structural conditions

  • Missing utilities (water, electricity)

  • Air quality concerns

If we encounter these conditions after arrival, we will notify you immediately. You will not be charged if we determine the property is unsafe to clean.

Cleaning Products: We provide all cleaning supplies and equipment. If you require specific products or have special requests, please notify us at least 48 hours before your scheduled service.

11. ADDITIONAL SERVICES & CUSTOM REQUESTS

Extra Work: Any work outside our standard scope (garage cleaning, wall washing, heavy stain removal, etc.) must be discussed and approved before service begins. Additional charges will apply.

Post-Construction Cleaning: Post-construction cleanings may require multiple visits depending on debris levels. We will provide an assessment after the initial walkthrough.

Custom Requests: Requests made to our cleaning team on-site that were not agreed to during booking cannot be honored. All service changes must go through our office.

12. SUPPLIES & EQUIPMENT

Our Equipment: We provide our own vacuums, mops, and cleaning products.

Exceptions: In rare cases where property conditions require it (severe allergen concerns, cross-contamination risks), we may request use of a vacuum provided by the property owner or manager.

13. CONDUCT & PROFESSIONALISM

Our Team: Our cleaning team will be respectful and professional at all times. They are instructed to focus solely on cleaning and will not engage in activities outside their scope (answering phones, accepting packages, etc.).

Client Conduct: We ask that clients treat our team with respect. We reserve the right to discontinue service if our team experiences harassment, threats, or inappropriate behavior.

14. PHOTOGRAPHY

We may take before-and-after photos of our work for quality control and marketing purposes. Photos will not include identifying information about the property or client. If you prefer we do not photograph your property, please notify us in advance.

15. AMENDMENTS

LuxVista Cleaning reserves the right to update these terms and conditions at any time. Updated terms will be posted on our website with a "Last Updated" date. Continued use of our services constitutes acceptance of any changes.

16. CONTACT INFORMATION

LuxVista Cleaning (LUXVISTA LLC)

For questions about these terms, please contact us during business hours.

17. GOVERNING LAW

These terms and conditions are governed by the laws of the State of Washington. Any disputes arising from these terms or our services will be resolved in King County, Washington.

By booking a service with LuxVista Cleaning, you acknowledge that you have read, understood, and agree to these terms and conditions.

Clean spaces, fresh starts.